SLA Support

SLA Suport Level 1



Technical support (5 days a week) - reply in 24H
Commercial advices (5 days a week) - reply in 24H
Telephone (5 days) 9h00 to 17h00 GMT time (Monday to Friday)
Emails (5 days a week) - reply in 24H


Technical advices
Telephone (5 days) 9h00 to 17h00 GMT time (Monday to Friday)
Emails (5 days a week) - reply in 24H
Incidents Emails ( 7 days a week) - reply in 24H

SLA Suport Level 2



Technical support (6 days a week) - reply in 24H
Commercial advices (6 days a week) - reply in 24H
Telephone (6 days) 9h00 to 20h00 GMT time (Monday to Saturday)
Emails (6 days a week) - reply in 24H


Technical advices
Telephone (6 days) 9h00 to 20h00 GMT time (Monday to Saturday)
Emails (6 days a week) - reply in 24H
Incidents Emails ( 7 days a week) - reply in 24H

SLA Suport Level 3



Technical support (7 days a week) - reply in 24H
Commercial advices (7 days a week) - reply in 24H
Telephone (7 days) 9h00 to 20h00 GMT time (Monday to Sunday)
Emails (7 days a week) - reply in 24H


Technical advices
Telephone (7 days) 9h00 to 20h00 GMT time (Monday to Sunday)
Emails (7 days a week) - reply in 24H
Incidents Emails ( 7 days a week) - reply in 24H

SLA Support - SLA Special



Technical support (7 days a week) - reply in 24H
Commercial advices (7 days a week) - reply in 24H
Telephone (7 days) 9h00 to 20h00 GMT time (Monday to Sunday)
Emails (7 days a week) - reply in 24H


Technical advices
Telephone (7 days) 9h00 to 20h00 GMT time (Monday to Sunday)
Emails (7 days a week) - reply in 24H
Incidents Emails ( 7 days a week) - reply in 24H